Lincoln Avenue Water Company

564 W Harriet St, Altadena, CA 91001

(626) 798-9101

Southern California Edison

2244 Walnut Grove Ave, Rosemead, CA 91770

(800) 655-4555

SoCal Gas Company

1214 E Green St, Pasadena, CA 91106

(800) 427-2200

Cable Company - Spectrum

3831 E Foothill Blvd, Pasadena, CA 91107

(888) 406-7063

IMPORTANT OFFICES

Department of Motor & Vehicles

49 S Rosemead Blvd, Pasadena, CA 91107

(800) 777-0133

United States Postal Service

2271 Lake Ave, Altadena, CA 91001

(800) 275-8777

Social Security Office

104 N Mentor Ave, Pasadena, CA 91106

(877) 255-1508

HOSPITALS

Huntington Hospital

133 N Altadena Dr #2, Pasadena, CA 91107

(626) 397-8300

FIRE DEPARTMENT

Los Angeles County Fire Dept. Station 11

2521 El Molino Ave, Altadena, CA 91001

CHAMBER OF COMMERCE

Altadena Chamber of Commerce

730 E Altadena Dr, Altadena, CA 91001

(626) 794-3988

https://www.insurance.ca.gov/01-consumers/105-type/95-guides/03-res/res-co-contact.cfm

Los Angeles County Disaster Recovery Center

• Phone Number: 1-800-621-3362

• Website: LA County Recovers

• Description: Provides comprehensive support services, including assistance with housing, financial aid, and access to various county departments for residents affected by the Eaton Fire.

Federal Emergency Management Agency (FEMA)

• Phone Number: 1-800-621-3362

• Website: DisasterAssistance.gov

• Description: Offers financial assistance for temporary housing, home repairs, and other disaster-related expenses not covered by insurance.

American Red Cross

• Phone Number: 1-800-733-2767

• Website: American Red Cross Disaster Relief

• Description: Provides emergency shelter, food, and emotional support to individuals and families affected by disasters.

California Department of Social Services – Disaster Help Center

• Phone Number: 1-800-777-0133

• Website: CDSS Disaster Help Center

• Description: Offers information on public assistance programs, including CalWORKs, CalFresh, and housing support for disaster victims.

Altadena Town Council – Recovery Altadena

• Website: Recovery Altadena

• Description: Provides local resources and guidance to help the Altadena community rebuild after the Eaton Fire.

Help Altadena Initiative

• Phone Number: 626-214-8698

• Website: Help Altadena

• Description: Connects residents with essential services, including housing, food, mental health support, and recovery assistance.

California Community Foundation – Wildfire Recovery Fund

• Website: CCF Wildfire Recovery Fund

• Description: Provides grants to nonprofit organizations supporting intermediate and long-term recovery efforts for communities affected by wildfires.

Los Angeles County Department of Mental Health

• Phone Number: 1-800-854-7771

• Website: LA County Mental Health

• Description: Offers mental health services, information, and referrals for individuals experiencing emotional distress related to disasters.

Pasadena Humane Society

• Phone Number: 626-792-7151

• Website: Pasadena Humane

• Description: Provides emergency shelter and care for pets displaced by disasters and assists in reuniting lost pets with their owners.

211 LA County

• Phone Number: 2-1-1

• Website: 211 LA

• Description: Offers comprehensive information and referrals for health and human services, including housing, food, and emergency assistance.

Federal Resources

1. Federal Emergency Management Agency (FEMA)

   • Disaster Assistance Application

     • Description: Provides financial and logistical recovery support for individuals and families.

     • Phone: 1-800-621-3362

     • Website: https://www.disasterassistance.gov/

   • FEMA Disaster Recovery Centers (DRCs)

     • Description: In-person assistance for FEMA applications and recovery services.

     • Website: https://www.fema.gov/drc

   • Transitional Sheltering Assistance (TSA)

     • Description: Short-term housing for disaster survivors at participating hotels.

     • Website: https://www.femaemergencyhotels.com/

   • FEMA Rumor Control

     • Description: Verified information to address disaster-related rumors.

     • Website: https://www.fema.gov/disaster/recover/rumor-response

2. Small Business Administration (SBA)

   • Disaster Assistance Loans

     • Description: Low-interest loans for homeowners, renters, and businesses.

     • Phone: 1-800-659-2955

     • Website: https://www.sba.gov/funding-programs/disaster-assistance

State and Local Resources

Recovery Centers and Services

1. Altadena Disaster Recovery Center

   • Address: 540 W. Woodbury Road, Altadena, CA 91001

   • Description: Offers local recovery assistance and access to state and federal resources.

   • Website: https://recovery.lacounty.gov/altadena/

2. City of Pasadena

   • Pasadena Fire Recovery Resources

     • Description: Local assistance for Pasadena residents affected by wildfires.

     • Website: https://recovery.lacounty.gov/pasadena-recovers/

   • Pasadena City College - Dr. Lawton Gray

     • Services: Food and essential supply distribution.

     • Contact Email: grayii.lawton@pusd.us

     • Phone: (626) 354-0824

3. Southern California Edison (SCE)

   • Outage Alerts

     • Description: Real-time updates on power outages and restoration progress.

     • Website: https://www.sce.com/outage-center/check-outage-status

   • Hotel Discounts for Extended Outages

     • Website: https://www.sce.com/outage-center/customer-resources-and-support/hotel-discounts

4. Pasadena Humane

   • Services: Emergency shelter and care for pets affected by wildfires.

   • Website: https://pasadenahumane.org/emergency-update-eaton-fire/

5. Los Angeles County Recovery Map

   • Description: Interactive map for tracking disaster recovery efforts, evacuation zones, and resource locations.

   • Website: https://www.arcgis.com/apps/webappviewer/index.html?id=e8496a41f29a45638d742c8934f3910d

6. Local Assistance & Disaster Resource Centers

   • Eastside Location: Pasadena City College Community Education Center, 3035 E. Foothill Blvd., Pasadena, CA 91107.

   • Westside Location: UCLA Research Park West, 10850 West Pico Blvd., Los Angeles, CA 90064.

Evacuation Centers

1. Westwood Recreation Center

   • Address: 1350 S. Sepulveda Blvd., Los Angeles, CA 90025

   • Details: Accepts small animals.

2. Pasadena Convention Center

   • Address: 300 E Green St., Pasadena, CA 91101

3. Los Angeles Equestrian Center

   • Address: 480 Riverside Dr., Burbank, CA 91506

   • Details: Accepts large animals.

4. Pomona Fairplex

   • Address: 1101 W McKinley Ave., Pomona, CA 91768

   • Details: Accepts large animals.

Air Quality Monitoring

1. South Coast AQMD

   • Description: Real-time air quality updates for Los Angeles and surrounding areas.

   • Website: www.aqmd.gov

Debris Removal and Property Assistance

1. California Department of Resources Recycling and Recovery (CalRecycle)

   • Description: Information on safe cleanup and debris removal following a wildfire.

   • Website: www.calrecycle.ca.gov

2. Property Status Map

   • Description: View the most current information regarding property damage from the Eaton Fire.

   • Website: www.arcgis.com

Insurance Assistance

1. California Department of Insurance

   • Consumer Helpline: 1-800-927-4357

   • Insurance Workshops:

     • Location: Pasadena City College, January 25 (10 a.m.–5 p.m.) and January 26 (10 a.m.–1 p.m.).

   • Website: www.insurance.ca.gov

Food Resources

1. Los Angeles Regional Food Bank

   • Services: Food distribution and pantry locator.

   • Website: https://www.lafoodbank.org/fire/

   • Phone: (323) 234-3030

2. PUSD Grab and Go Meal Centers

   • Services: Free meals for children and youth (breakfast and lunch).

   • Hours: Monday–Friday, 9:00 a.m.–11:00 a.m.

   • Locations:

     • McKinley School, 325 S. Oak Knoll Ave., Pasadena

     • Madison Elementary, 515 Ashtabula St., Pasadena

     • Wilson Campus, 300 Madre St., Pasadena

3. Airbnb.org Wildfire Relief Program

   • Services: Free, temporary housing for displaced residents and first responders.

   • Website: https://www.airbnb.org

Documents and Identification Services

1. Birth & Death Certificates

   • Agency: California Department of Public Health (CDPH)

   • Services: Obtain or replace birth and death certificates.

   • Website: www.cdph.ca.gov

   • Phone: (916) 445-2684

2. California Driver’s License (DL)

   • Agency: California Department of Motor Vehicles (DMV)

   • Services: Replace driver’s licenses and state IDs.

   • Website: www.dmv.ca.gov

   • Phone: (800) 777-0133

3. Green Cards

   • Agency: U.S. Citizenship and Immigration Services (USCIS)

   • Website: www.uscis.gov

   • Phone: (800) 375-5283

4. Social Security Cards

   • Agency: Social Security Administration (SSA)

   • Website: www.ssa.gov

   • Phone: (800) 772-1213

5. Passports

   • Agency: U.S. State Department

   • Website: www.travel.state.gov

   • Phone: (877) 487-2778

6. Military Records

   • Agency: National Archives

   • Website: www.archives.gov/contact

   • Phone: (866) 272-6272

Transportation Resources

1. Lyft

   • Wildfire Relief Code: CAFIRERELIEF25 (2 free rides, up to $25 each).

   • Website: https://www.lyft.com

2. Uber

   • Wildfire Relief Code: WILDFIRE25

   • Website: https://www.uber.com

3. Toyota Culver City

   • Service: Free rental cars for wildfire victims (first-come, first-served).

   • Phone: (424) 298-6800

4. Day One Adopt A Bike

   • Service: Free bicycles for families impacted by the Eaton Fire.

   • Website: https://www.godayone.org/adopt-a-bike

Childcare Services

1. Joy's Children Learning Center

   • Services: Free childcare for children aged 0–5 for wildfire-affected families.

   • Locations:

     • 515 Azusa Ave., La Puente | Phone: (626) 336-3611

     • 13310 Ramona Blvd., Baldwin Park | Phone: (626) 727-2059

     • 13334 Ramona Blvd., Baldwin Park | Phone: (626) 727-2172

2. Partners for Childcare

   • Address: 15302 Francisquito Ave., La Puente

   • Phone: (626) 917-5699

Miscellaneous Services

1. AWARE Hair Wildfire Relief Program

   • Service: Free salon services for evacuees and first responders.

   • Website: https://awarehair.com/pages/los-angeles-fires-salon-locator

2. Families Forward Learning Center

   • Services: Free clothing, diapers, and hygiene products for fire-affected families.

   • Website: https://familiesforwardlc.ejoinme.org

3. Flintridge Center

   • Services: Support for families during disasters, including workforce development.

   • Website: https://www.flintridge.org

4. Pasadena Church

   • Services: Pickup or delivery of essential items.

   • Address: 425 Sierra Madre Villa Ave., Pasadena

   • Phone: (323) 907-3724

5. LAFD Wildfire Emergency Fund

   • Description: Provides essential tools, safety equipment, and mental health resources for firefighters.

   • Website: https://supportlafd.kindful.com/?campaign=1040812

Local Resources

City of Pasadena

Pasadena Community Foundation: Eaton Canyon Fire Relief and Recovery Fund
Description: Established to support immediate and pressing needs arising from local wildfires.
Phone: (626) 796-2097
Website: https://pasadenacf.org/

Pasadena Water and Power
Description: Provides assistance with water and power services, including reporting outages and emergencies.
Customer Service Phone: (626) 744-4005 (M-F 7:30 a.m. - 5:30 p.m.)
Power Emergencies Phone: (626) 744-4673
Water Emergencies Phone: (626) 744-4138
Website: https://pwp.cityofpasadena.net/

City of Altadena

Altadena Disaster Recovery Center

Description: A facility providing assistance to residents affected by the Eaton Fire, offering support for applying for federal assistance, updates on FEMA applications, and information on various recovery services.

Address: 540 W. Woodbury Rd., Altadena, CA 91001

Hours of Operation: Daily: 9 a.m. to 8 p.m.

Website: https://recovery.lacounty.gov/altadena/

Old Pasadena: Fire Resources
Description: Offers information on community support and relief efforts for those affected by fires.
Phone: (626) 356-9725
Website: https://www.oldpasadena.org/live-here/our-community-fire-resources/

City of Los Angeles

Los Angeles Emergency Management Department: Wildfire Recovery Resources
Description: Provides information on FEMA assistance, evacuation orders, and re-entry procedures.
Phone: (213) 484-4800
Website: https://emergency.lacity.gov/recovery

Los Angeles County

LA County Recovers: Wildfire Recovery Resources
Description: Centralized resource for residents impacted by LA County wildfires, including information on FEMA assistance and Disaster Recovery Centers.
Phone: (800) 980-4990
Website: https://recovery.lacounty.gov/resources/

State Resources (California)

California Department of Social Services: Disaster Help Center
Description: Provides information and resources regarding public assistance and services available to individuals and families impacted by California wildfires and other natural disasters.
Phone: 1-877-847-3663 (FOOD)
Website: https://www.cdss.ca.gov/disaster-help-center

California Governor’s Office of Emergency Services (Cal OES): Wildfire Recovery Resources
Description: Offers statewide wildfire recovery resources, including information on disaster assistance programs and recovery updates.
Phone: (916) 845-8510
Website: https://wildfirerecovery.caloes.ca.gov/

California Fire Foundation: Wildfire & Disaster Relief
Description: Works with local fire agencies and community-based organizations to provide direct financial support to impacted residents.
Phone: (800) 890-3213
Website: https://www.cafirefoundation.org/what-we-do/for-communities/disaster-relief/

Federal Resources

Federal Emergency Management Agency (FEMA)
Description: Provides financial assistance and support services to individuals affected by disasters.
How to Apply:

• Online: https://www.disasterassistance.gov/

• Phone: 1-800-621-3362

• FEMA App: Available for mobile devices
  Website: https://www.fema.gov/disaster/4856

American Red Cross: Wildfire Relief
Description: Offers shelter, food, and financial assistance to households affected by wildfires.
Phone: 1-800-733-2767 (1-800-RED-CROSS)
Website: https://www.redcross.org/about-us/our-work/disaster-relief/wildfire-relief.html

U.S. Small Business Administration (SBA): Disaster Assistance

Description: Provides low-interest disaster loans to businesses of all sizes, private non-profit organizations, homeowners, and renters to repair or replace uninsured/underinsured disaster-damaged property.

How to Apply:

• Online: Visit https://disasterloanassistance.sba.gov/ to apply online.

• Phone: Call 1-800-659-2955 for assistance.

• Email: DisasterCustomerService@sba.gov

Website: https://www.sba.gov/funding-programs/disaster-assistance

U.S. Department of Housing and Urban Development (HUD): Disaster Assistance

Description: Offers foreclosure relief and other assistance to certain families living in areas affected by disasters. HUD programs include mortgage insurance, assistance for the rehabilitation and reconstruction of homes, and information on housing providers and HUD programs.

How to Access:

• Phone: Call the FHA Resource Center at 1-800-304-9320 for additional information.

• Website: https://www.hud.gov/info/disasterresources

Internal Revenue Service (IRS): Tax Relief in Disaster Situations

Description: Provides tax relief to individuals and businesses affected by federally declared disasters. This may include extensions for filing returns and paying taxes, as well as deductions for casualty losses.

How to Access:

• Website: https://www.irs.gov/newsroom/tax-relief-in-disaster-situations

U.S. Department of Agriculture (USDA): Disaster Assistance Programs

Description: Offers various programs to help agricultural producers recover from losses due to natural disasters, including the Livestock Indemnity Program, Emergency Assistance for Livestock, Honeybees, and Farm-Raised Fish Program, and the Tree Assistance Program.

How to Access:

• Website: https://www.fsa.usda.gov/programs-and-services/disaster-assistance-program/index

U.S. Department of Health and Human Services (HHS): Disaster Distress Helpline

Description: Provides crisis counseling and support to people experiencing emotional distress related to natural or human-caused disasters.

How to Access:

• Phone: Call 1-800-985-5990 to connect with a trained crisis counselor.

• Website: https://www.samhsa.gov/find-help/disaster-distress-helpline

U.S. Department of Labor (DOL): Disaster Unemployment Assistance (DUA)

Description: Provides financial assistance to individuals whose employment or self-employment has been lost or interrupted as a direct result of a major disaster and who are not eligible for regular unemployment insurance benefits.

How to Access:

• Website: https://www.dol.gov/general/topic/unemployment-insurance/disasterunemployment

U.S. Department of Veterans Affairs (VA): Disaster Assistance

Description: Offers assistance to veterans affected by disasters, including replacing lost medications, providing housing assistance, and offering mental health support.

How to Access:

• Phone: Call 1-800-827-1000 for assistance.

• Website: https://www.va.gov/disaster/